Learn how mu9 collects, stores, and protects your personal information. We believe transparency is the best form of security.
Security Highlights
Mu9.run (referred to as "mu9" or "we") is a trusted online gaming and betting platform for members in Bangladesh. We take your privacy seriously. This privacy policy explains what personal data mu9 collects, why it is collected, and how it is used and protected.
This privacy policy applies automatically when you use the mu9 website, mobile site, or app. Please read it carefully before registering or using our services. If you have any questions, contact our support team.
This privacy policy is prepared in accordance with the EU's GDPR, international data protection standards, and applicable laws in Bangladesh. We review and update this policy on a regular basis.
Mu9 only collects information that is necessary to provide services, ensure security, and meet legal obligations. No excess or unnecessary data is collected.
| Type of Information | Example | Why It's Needed |
|---|---|---|
| Identity Information | Name, date of birth, NID/passport | KYC verification and age confirmation |
| Contact Information | Email, mobile number | Account Management & Support |
| Financial Information | Mobile Banking/Nagad number, transaction history | Payment Processing |
| Technical Information | IP address, device information, cookies | Security & Fraud Prevention |
| Usage Data | Betting history, gaming patterns | Service Improvement & Responsible Gaming |
Mu9 collects information through two methods — direct and automated. The types of data gathered through each method are detailed below.
Mu9 uses your data only for specific, defined purposes — never for anything beyond what is necessary or relevant. Purpose limitation is a core principle of our privacy policy.
Mu9 uses industry-leading technology and practices to protect your data. Our security infrastructure meets international standards and is regularly audited by independent reviewers.
The mu9 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.
You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may cause some parts of the platform to function incorrectly.
Under mu9's privacy policy, every member has the following rights over their personal data. Contact our support team to exercise any of these rights.
You have the right to know what information mu9 holds about you and to receive a copy of it.
You may request corrections to any inaccurate or incomplete information, and mu9 will update it as quickly as possible.
You may request deletion of your data where no legal obligation requires it to be retained.
You may request that we restrict the processing of your data under certain circumstances.
You have the right to receive your data in a structured, machine-readable format.
You may object to marketing communications or profiling at any time.
Mu9 does not retain data longer than necessary. Specific retention periods are defined for each type of information, based on legal requirements and business purposes.
Once the retention period expires, data is securely and permanently deleted or anonymized.
Mu9 is strictly off-limits to anyone under 18. We do not knowingly collect data from or allow minors to use the platform. Age verification is mandatory at registration.
If we become aware that a minor's information has been collected inadvertently, the account will be immediately closed and the data deleted. If you have any concerns, please contact our support team.
Mu9 may update this privacy policy as needed. Members will be notified in different ways depending on the nature and impact of the changes.
The latest version is always available on this page. Previous versions can be provided through support upon request.
For any questions, concerns, or complaints regarding our Privacy Policy, please contact our Data Protection Team. We typically respond within 48 hours.
We don't just write policies — we actively protect your data at every step
Every transaction and piece of personal data you share is protected with 256-bit SSL — the same technology used by banks and the military. Your data on mu9 is guarded to the same standard.
Mu9 never sells your name, phone number, or email to advertisers. Your data is used solely to serve you — that is our commitment.
Enable 2FA for an extra layer of protection against unauthorized logins. With two-step verification, no one can access your account with just a password alone.
Mu9's privacy framework follows GDPR and international data protection standards, meaning members in Bangladesh benefit from world-class data protection.
You can request to view, correct, or delete your data at any time. Your information belongs to you — mu9 is simply the guardian.
Have any questions about privacy? Ask our support team anytime — they're always ready to help.
Here are answers to the questions members ask most
Now that you understand mu9's privacy policy, join with confidence. Your data is secure and your experience is yours to enjoy. Over 500,000 people in Bangladesh already trust mu9.